This shipping policy applies to all orders within Europe. Our goal is to provide you with a transparent and reliable shipping process. By placing an order on our website, you agree to the terms and conditions listed below.
A. SHIPPING COSTS AND TAXES
Shipping costs: We offer FREE shipping for all orders within Germany. There is no minimum order value.
Deliveries to other European countries:
€5.50 per order
Free shipping for orders over €50
No additional fees: We do not charge membership fees or hidden processing fees.
Currency: All transactions are processed in Euros (€).
B. PROCESSING, TRANSIT, AND ORDER CUT-OFF TIMES
To ensure timely delivery, please note our schedules:
Order cut-off time: 2:00 PM (GMT+01:00) Central European Standard Time (Berlin). Orders received after this time will be processed on the next business day.
Processing time: 1–2 business days (Monday to Friday).
Transit time: 2–4 business days (Monday to Friday).
Estimated total delivery time: 3–6 business days.
C. DELIVERY CONDITIONS
Processing time is 1-2 business days. We work with reliable shipping partners such as DHL and DPD to ensure safe and fast delivery to your address. After shipping, you will receive a tracking number by email.
Delivery times within Germany
Delivery time within Germany is 1-2 business days (after shipping).
Delivery times to other EU countries
For orders within the European Union, the following delivery times apply (after shipping): 3-6 business days
D. TRACKING YOUR SHIPMENT
Once your order has been dispatched, you will automatically receive a shipping confirmation by email. This will include a tracking number that allows you to monitor the status of your delivery online at any time.
E. ADDRESS CHANGES AND CANCELLATIONS
Address change: If you need to change your delivery address, please contact us within 24 hours of placing the order. Once the package has been shipped, a change is no longer possible.
Cancellation: You can cancel your order free of charge as long as it has not yet been processed or shipped.
F. SHIPPING DAMAGE
Should your package show visible damage upon arrival, please refuse acceptance or document the damage immediately. Contact our customer service promptly so that we can find a solution for you.
CONTACT INFORMATION
For questions regarding your order or shipping, please contact us at:
Email: info@banpuku.de
Phone: +49 2166 6375403
Availability: Monday to Friday, 09:00 – 17:00