Last updated: April 27, 2026
This shipping policy applies to all orders within Europe. Our goal is to provide you with a transparent and reliable shipping process. By placing an order on our website, you agree to the terms listed below.
A. SHIPPING COSTS AND TAXES
Shipping costs: We offer FREE shipping for all orders within Germany. There is no minimum order value.
Deliveries to other European countries:
- €5.50 per order
Free shipping from €50
No additional fees: We do not charge membership fees or hidden handling fees.
Currency: All transactions are processed in euros (€).
B. PROCESSING, TRANSIT, AND ORDER CUT-OFF TIMES
To ensure timely delivery, please note our schedules:
Order cut-off time: 2:00 p.m. (GMT+01:00) Central European Standard Time (Berlin). Orders received after this time will be processed on the next business day.
- Processing time: 1–2 business days (Monday to Friday).
- Transit time: 2–4 business days (Monday to Friday).
Estimated total delivery time: 3–6 business days.
C. DELIVERY TERMS
Processing takes 1–2 business days. We work with reliable shipping partners such as DHL and DPD to ensure secure and fast delivery to your address. After your order has shipped, you will receive a tracking number by email.
Delivery times within Germany
Delivery within Germany takes 1–2 business days (after dispatch).
Delivery times to other EU countries
For orders within the European Union, the following delivery times apply (after dispatch): 3–6 business days
D. SHIPMENT TRACKING
Once your order has been shipped, you will automatically receive a shipping confirmation by email. This contains a tracking number that you can use to track the status of your delivery online at any time.
E. ADDRESS CHANGES AND CANCELLATIONS
Address changes: If you need to change your delivery address, please contact us within 24 hours of placing your order. Once the package has been shipped, changes are no longer possible.
Cancellation: You can cancel your order free of charge as long as it has not yet been processed or shipped.
F. TRANSPORT DAMAGE
If your package shows visible damage upon arrival, please refuse delivery or document the damage immediately. Contact our customer service team without delay so that we can find a solution for you.
CONTACT INFORMATION
For questions about your order or shipping, you can reach us at:
Email: info@banpuku.de
Phone: +49 2166 6375403
Availability: Monday to Friday, 9:00 a.m. – 5:00 p.m.