Welcome to banpuku.de. These General Terms and Conditions apply to all orders and contracts concluded via our website. By placing your order, you agree to these terms.
1. Scope of Application
These terms and conditions apply to all deliveries from banpuku.de to consumers within Germany. Our services are intended for users residing in Germany.
2. Conclusion of Contract
The presentation of products in our online shop does not constitute a legally binding offer. By clicking the "Buy Now" or "Complete Purchase" button, you place a binding order for the goods contained in the shopping cart. A contract is only concluded when we send you a shipping confirmation by e-mail.
3. Prices and Shipping Costs
- VAT: All prices listed on our website include the statutory German value-added tax.
- Shipping: We offer FREE SHIPPING for all orders within Germany. There is no minimum order value.
- Currency: All transactions are processed in Euro (€).
- No hidden fees: We do not charge membership fees or hidden processing costs.
4. Delivery and Transit Times
- Order Cut-off Time: 2:00 PM (GMT+01:00) Central European Standard Time (Berlin).
- Handling Time: 1–2 business days (Mon–Fri).
- Transit Time: 2–4 business days (Mon–Fri).
- Estimated Total Delivery Time: 3–6 business days.
5. Payment Terms
Payment must be made via the secure methods offered at checkout (e.g., credit cards, PayPal, Apple Pay, Google Pay, Klarna). We retain ownership of the goods until full payment. All payment data is transmitted encrypted and securely.
6. Right of Withdrawal
Consumers have a statutory 14-day right of withdrawal. You have the right to withdraw from this contract within 14 days without giving any reason. Details can be found in our separate Cancellation Policy (Refund & Return Policy).
7. Warranty and Liability
- Warranty: The statutory warranty rights apply to all delivered goods.
- Liability: We are liable for damages according to the statutory provisions. For slight negligence, we are only liable in case of a breach of essential contractual obligations.
8. Dispute Resolution
The European Commission provides a platform for online dispute resolution (ODR), which you can find here: https://ec.europa.eu/consumers/odr. We are neither obliged nor willing to participate in a dispute resolution procedure before a consumer arbitration board.
9. Final Provisions
German law applies, excluding the UN Convention on Contracts for the International Sale of Goods (CISG).