We want you to be completely satisfied with your purchase from banpuku.de. If you are not satisfied with your order, please find our return and refund policy below.
1. Right of Withdrawal (14 Days)
In accordance with German legal provisions, you have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period is 14 days from the day on which you or a third party designated by you took possession of the goods.
2. Conditions for Returns
For a return to be accepted, the following conditions must be met:
The item must be in its original condition (unworn, unwashed, and undamaged).
The item must be returned in its original packaging with all tags.
You must provide the proof of purchase/invoice.
3. Return Process
To initiate a return, please contact us by email at info@banpuku.de. After confirmation, please send the package to the following address: Stähn 98, 41238 Mönchengladbach, Germany
4. Return Shipping Costs
If the item is defective or incorrectly delivered, we will cover the return shipping costs.
In case of dissatisfaction, wrong size choice, or similar reasons, the customer bears the direct costs of returning the goods.
5. Refunds
Once we have received and inspected your return, we will notify you by email of the approval or rejection of your refund.
If the return is approved, the refund will be automatically credited to your original payment method within 5–7 business days.
6. Damaged or Defective Items
Please check your order upon receipt. If an item is defective, damaged, or you have received the wrong item, please contact us immediately so we can resolve the issue.
7. Contact Information
For any questions regarding returns or refunds, please contact us:
Email: info@banpuku.de
Phone: +49 2166 6375403